Vislora / Business handbook

Delivery & Refunds

For cancellations, delivery issues or refund requests, email irynahetma@zohomail.eu with your invoice reference and a short explanation. We aim to respond within two working days. See Delivery & Refunds for the terms that apply to service projects and digital kits. These terms do not limit any mandatory rights that apply to your purchase.

irynahetma@zohomail.eu

Business cancellations

A business buyer has no statutory consumer cooling-off right. Under our commercial service policy, cancel by email. Before work, we refund payments less only previously agreed, actually incurred, non-recoverable external costs. After work starts, we describe and value completed work against agreed stages and refund the unperformed part. If an agreed result cannot be supplied, we agree a remedy or refund the undelivered part. For a future available kit, we refund in full before access. A voluntary refund is also available within 14 calendar days after delivery if unused and not shared, supported by your statement. This is separate from statutory cancellation.

Consumer cancellation

The site serves businesses. If you buy as a consumer and a statutory cancellation right applies, the appendix explains the 14-day right. Services starting during that period require your express request; cancellation may require proportionate payment for work performed. Starting work alone does not waive cancellation or defect remedies. Applicable mandatory rights for international buyers are preserved.

Delivery methods

Material is supplied electronically through email, a private download link or agreed editable-board access. Formats and access conditions are specified before agreement. There is no physical dispatch. Report missing or inaccessible material to irynahetma@zohomail.eu; we aim to resend it or explain the next step within two working days.

Delivery timing

Earlier project stages follow the written schedule. Final service files and notes are supplied within two working days after final-preview approval and final payment. All four kits are currently unavailable. If a tested kit is offered in future, confirmed files or board access follow within two working days of confirmed payment, under terms and compatibility arrangements confirmed beforehand.

File problems

For a future kit, describe any missing, corrupt, inaccessible or materially misdescribed material with enough detail to identify the issue. We correct confirmed problems without charge. If unresolved within five working days after receiving the necessary information, or another agreed period, we offer a refund for the affected kit. Opening or using files does not remove defect remedies. After a refund the licence ends: stop using the material, delete copies and remove shared access.

Refunds

We initiate agreed commercial refunds within five working days through the original method where technically possible. Mandatory consumer reimbursements take priority: without undue delay and within the applicable 14-day limit, using the same method unless expressly agreed otherwise, with no refund fee. Processing by a payment system does not extend our legal deadline. Currency is US dollars; the quote or invoice states the method and total.

Service issues

Identify the agreed requirement that has not been met and the relevant material. Confirmed nonconformity is corrected separately from normal revisions and is not priced as added scope. Faulty or misdescribed work may require repeat performance, a price reduction or a refund as applicable. We discuss a remedy appropriate to the issue, preserving statutory rights.

Working days

Monday–Friday excluding public holidays in England and Wales. This definition applies to the delivery, support and refund periods above, rather than describing a visiting location or guaranteeing immediate resolution.

Revised 30 October 2026

Consumer appendix

This appendix applies if you are a consumer and the statutory right applies. Business buyers do not have this statutory cooling-off right. Our commercial policies above are separate.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (VISLORA PRODUCT CONSTRUCTS LTD, 82A James Carter Road Mildenhall IP28 7DE, irynahetma@zohomail.eu) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model cancellation form

To VISLORA PRODUCT CONSTRUCTS LTD, 82A James Carter Road Mildenhall IP28 7DE, irynahetma@zohomail.eu:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

Contact for this policy

Write to VISLORA PRODUCT CONSTRUCTS LTD at the registered office listed in the footer, or email irynahetma@zohomail.eu.